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Effective Date: 30-10-2024
Applicable Country: India

At Unilyt, we are committed to providing a smooth and transparent shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy ensures that returns and refunds are processed efficiently. Please read carefully.

1. Return Eligibility

We accept returns under the following conditions:

Wrong Product Delivered: Item received differs from the order (e.g., incorrect size, color, or model).
Damaged Product Received: Item is damaged during transit or upon receipt.
Size or Fit Issues: In exceptional cases for apparel or footwear, returns may be accepted. Customers are advised to check the size chart before ordering; avoidable size issues may not be eligible for refund.
Product Condition: Items must be new or slightly used, with tags, packaging, and accompanying documents intact.
Return Window: Returns must be initiated within 3 days of delivery.

2. Non-Returnable Items

The following items cannot be returned:

Used, worn, or customer-damaged products.
Perishable goods (e.g., food, flowers).
Custom-made or personalized items.
Items returned after the allowed return period.

3. Return Request & RMA Process

To initiate a return:

Contact support@unilyt.com within 3 days of receiving the order.
Provide:
- Order number and purchase date
- Reason for return
- Clear photos showing the issue

RMA (Return Merchandise Authorization):

After verifying the return request, Unilyt will generate an RMA number, which must be included with your return.
Important: Returns sent without an RMA will not be processed, and refunds will be denied.

Return Methods:

Standard Return via Courier: Use the provided RMA and return label to send the product back.
Self-Ship Option: Customers may choose to ship the product using their preferred courier. The RMA must still be included.
Pickup Option: Customers may request a return pickup from their location. Unilyt will arrange courier pickup after generating the RMA.

Return Shipping Fees:

Wrong or damaged item: Return shipping is covered by Unilyt.
Other reasons (e.g., fit/size issues): Shipping is the customer’s responsibility unless using the return pickup service (additional fees may apply).

4. Refund Policy

Once the returned product is received and inspected:

Product Condition: Must be in original, unused (or slightly used) condition with tags and documents intact.
Damaged by Customer / Missing Tags: Refund will not be issued.

Refund Timeline:

Refunds are processed within 5–7 business days of receiving the return.
Refunds are issued to the original payment method.
Shipping, handling, or restocking fees may be deducted when applicable.

Partial Refunds:

Items returned in non-original condition may be eligible for a partial refund based on inspection.

Failed Deliveries:

If delivery fails due to incorrect address or customer unavailability, shipping fees may be deducted from the refund.
If failure occurs due to merchant or logistics error, the full amount including shipping charges will be refunded.

5. Exchanges

Exchanges are treated as a return + new order.
Exchange requests must comply with the same return window and RMA process as standard returns.

6. Customer Support & Grievance Officer

For assistance with returns, refunds, or exchanges:

Email: support@unilyt.com
Phone: +91 8076322673

Grievance Officer

In compliance with applicable regulations and to ensure smooth resolution of customer complaints, Unilyt has appointed the following Grievance Officer:

Name: Newton Sharma
Designation: Grievance Officer
Email: grievanceredressal@unilyt.com

Customers may contact the Grievance Officer directly for any complaints or concerns that are not resolved through standard customer support channels.

6. Contact for Returns and Refunds

Email: support@unilyt.com
Phone: +91 8076322673

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