Refund and Return Policy

Effective Date: 30-10-2024
Applicable Country: India

At Unilyt, we are committed to providing a smooth and transparent shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy ensures that returns and refunds are processed efficiently. Please read carefully.

1. Return Eligibility

We accept returns under the following conditions:

• Wrong Product Delivered: Item received differs from the order (e.g., incorrect size, color, or model).
• Damaged Product Received: Item is damaged during transit or upon receipt.
• Size or Fit Issues: In exceptional cases for apparel or footwear, returns may be accepted. Customers are advised to check the size chart before ordering; avoidable size issues may not be eligible for refund.
• Product Condition: Items must be new or slightly used, with tags, packaging, and accompanying documents intact.
• Return Window: Returns must be initiated within 3 days of delivery.

2. Non-Returnable Items

The following items cannot be returned:

• Used, worn, or customer-damaged products.
• Perishable goods (e.g., food, flowers).
• Custom-made or personalized items.
• Items returned after the allowed return period.

3. Return Request & RMA Process

To initiate a return:

1. Contact support@unilyt.com within 3 days of receiving the order.
2. Provide:
   • Order number and purchase date
   • Reason for return
   • Clear photos showing the issue

RMA (Return Merchandise Authorization):

• After verifying the return request, Unilyt will generate an RMA number, which must be included with your return.
• Important: Returns sent without an RMA will not be processed, and refunds will be denied.

Return Methods:

• Standard Return via Courier: Use the provided RMA and return label to send the product back.
• Self-Ship Option: Customers may choose to ship the product using their preferred courier. The RMA must still be included.
• Pickup Option: Customers may request a return pickup from their location. Unilyt will arrange courier pickup after generating the RMA.

Return Shipping Fees:

• Wrong or damaged item: Return shipping is covered by Unilyt.
• Other reasons (e.g., fit/size issues): Shipping is the customer’s responsibility unless using the return pickup service (additional fees may apply).

4. Refund Policy

Once the returned product is received and inspected:

• Product Condition: Must be in original, unused (or slightly used) condition with tags and documents intact.
• Damaged by Customer / Missing Tags: Refund will not be issued.

Refund Timeline:

• Refunds are processed within 5–7 business days of receiving the return.
• Refunds are issued to the original payment method.
• Shipping, handling, or restocking fees may be deducted when applicable.

Partial Refunds:

• Items returned in non-original condition may be eligible for a partial refund based on inspection.

Failed Deliveries:

• If delivery fails due to incorrect address or customer unavailability, shipping fees may be deducted from the refund.
• If failure occurs due to merchant or logistics error, the full amount including shipping charges will be refunded.

5. Exchanges

• Exchanges are treated as a return + new order.
• Exchange requests must comply with the same return window and RMA process as standard returns.

6. Customer Support & Grievance Officer

For assistance with returns, refunds, or exchanges:

• Email: support@unilyt.com
• Phone: +91 8076322673

Grievance Officer

In compliance with applicable regulations and to ensure smooth resolution of customer complaints, Unilyt has appointed the following Grievance Officer:

Name: Newton Sharma
Designation: Grievance Officer
Email: grievanceredressal@unilyt.com

Customers may contact the Grievance Officer directly for any complaints or concerns that are not resolved through standard customer support channels.

6. Contact for Returns and Refunds

Email: support@unilyt.com
Phone: +91 8076322673