Refund and Return Policy

Effective Date: 30-10-2024
Applicable Country: India

At Unilyt, we are committed to providing a smooth shopping experience. However, if you’re not completely satisfied with your purchase, we offer a Return and Refund Policy to ensure customer satisfaction. Please carefully review the following terms and conditions.

1. Return Eligibility

We accept returns under the following conditions:

• Wrong Product Delivered: If the item received is different from what was ordered (e.g., incorrect size, color, or model).
• Damaged Product Received: If the product is damaged during transit or upon receipt.
• Size or Fit Issues: In exceptional cases, where the size or fit is a critical concern (e.g., for apparel or footwear), returns will be accepted within the return window. Kindly ensure the correct size before ordering; refunds for size issues will not be entertained. A dedicated size chart is available on each product page.
• Product Condition: Products must be in new or slightly used condition to be eligible for return.
• Return Window: Returns are accepted within 3 days from the date of product delivery.

2. Non-Returnable Items

The following items are not eligible for return:

• Used, worn, or customer-damaged products.
• Perishable goods (e.g., food, flowers).
• Custom-made or personalized items.
• Items returned after the allowed return period.

3. Return Request Process

To initiate a return:

• Contact us within 3 days of receiving your product.
• Provide:
  • Order number and purchase date
  • Reason for return
  • Clear photos showing the issue

Return Method & Label:

• Return Method: By mail
• Return Label: Customer must download and print the return label (Customer responsibility)

Return Shipping Fees:

• Wrong or damaged item: Return shipping is covered by Unilyt
• Other reasons (e.g., fit issues): Return shipping is the customer’s responsibility
• Restocking Fee: A flat INR 100 restocking fee will be deducted from the refund

4. Refund Policy

Once the returned product is received, the refund process begins:

• Product Condition: Must be in original, unused (or slightly used) condition with tags and documents intact
• Damaged by customer or missing tags: No refund will be issued

Refund Timeline:

• Processing Time: Refunds are processed within 5 days of receiving the return
• Payment Method: Refunds are issued to the original payment method
• Deductions: Refunds may exclude applicable shipping/handling/restocking fees

Partial Refunds:

• If the item is returned in non-original condition, a partial refund may be issued based on the inspection

Failed Deliveries:

• If delivery fails due to incorrect address or customer unavailability, shipping fees will be deducted from the refund

5. Exchanges

We accept exchanges. You may return your item and place a new order. Exchange requests must follow the same process and time window as returns.

6. Contact for Returns and Refunds

Email: support@unilyt.com
Phone: +91 8076322673